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How We Deliver Our Desktop Support Services the ITIL Way download premium version original top rating star

How We Deliver Our Desktop Support Services the ITIL Way
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This webinar provides an overview for how we use ITIL’s Service Design methodology to drive how we staff our desktop computer service. The presenter will describe how the processes, people, partners, and products combine to create a highly functioning support desk that provides call center and desk side support to over 2500 customers across campus.

The webinar focuses on four main topics:
- How We Deliver Our Desktop Support Service
- Staffing Desktop Services Based On Your Strategy
- How We Measure Success
- Identifying Metrics For Success

This webinar was presented by Josh Lawrence. Josh is the Technical Services Manager at Washington University in St. Louis
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How We Deliver Our Desktop Support Services the ITIL Way

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